Shipping Insurance

1. Coverage Period: Shipping Protection coverage begins when the package is dispatched from our facility until it is successfully delivered to the designated address.

2. Coverage: Shipping Protection provides coverage for lost, damaged, or stolen packages during shipping. Coverage includes, but is not limited to, mishandling by the carrier, accidents, and unforeseen events.

3. Exclusions: Shipping Protection does not cover damage to items caused by improper packaging by the customer, loss or damage caused by natural disasters (such as floods, earthquakes, or severe weather conditions), or if the package is left unattended after delivery.

4. Claims Process: In the event of a covered incident, customers must submit a claim within the specified time and the claim must include relevant documentation, such as photos of the damaged package and its contents, as well as any supporting evidence of the incident.

5. Refund or Replacement*: Depending on the nature of the claim and the availability of the product, customers may be eligible for a refund or replacement for the damaged or lost item.

6. Fees: A Shipping Protection fee of $5.99 is charged for each order. This fee is non-refundable and is payable at checkout.

7. Limitation of Liability: For any covered claim under Shipping Protection, our liability is limited to the actual value of the lost or damaged item, up to the maximum coverage amount specified in the policy.

8. Cancellation: Customers may opt out of Shipping Protection at checkout. Shipping Protection fees are non-refundable once an order has been processed.